Embracing the Olympic dream

Whilst watching the recent episode of The Apprentice we were struck by the use of The Olympics and London 2012 branding so we spoke to John Mackenzie, partner of leading IP solicitors Pinsent Masons for his advice of how to embrace the Olympic spirit without falling foul of the law.

The do’s and dont’s of workplace humour

We spend a lot of time at work. For many people they spend more time with their colleagues than they do with their family and friends. In these circumstances, it is only natural that as the working relationship evolves, the environment develops in such a way that people can find opportunities to let off steam by laughing and joking with each other.

Many employers actively encourage employees to find ways to make their work fun because, lets face it, a happy employee is more productive and none of us want to spend the day with a lot of miserable people.

Do Customer’s Respond the way you would Like?

What happens when you ask for directions? You interrupt someone, stopping them from going about their business, yet people are rarely rude. This is because of the way we ask. We will normally say, ‘Excuse Me’ in a slightly deferential way. We continue, ‘I wonder if you can help me? Could you tell me where Bromley Place is?’

How to survive in 2009

With the recession predicted to last for the whole of 2009, many of us will come back to the office in the New Year, with some trepidation. However, with the right mechanisms in place, it will still be possible to find the opportunities that are out there and prosper.

25 common characteristics of successful home working entrepreneurs

Regardless of your definition of success, there are, oddly enough, a great number of common characteristics that are shared by successful businesspeople. You can place a tick beside each characteristic that you feel that you possess. This way, you can see how you stack up. Even if you don’t have all of these characteristics, don’t fret. Most can be learned with practice and by developing a winning attitude, especially if you set goals and apply yourself, through strategic planning, to reach those goals in incremental and measurable stages.

Five Golden Rules for etailers in the credit crunch

In spite of the economic slowdown online shopping is still thriving, with more people taking advantage of the cheaper prices available on the net and shopping in the comfort of their own home.

However, internet expert WebTrends is warning ecommerce sites that they must provide a seamless online experience, or they could face missing out on a significant piece of the action, as internet shopping gets increasingly competitive .

Absenteeism – problem or symptom?

I have recently read a number of articles on the problem of absenteeism and was struck by how most of them completely ignored the causes of the problem, and instead focused solely on the measures organisations were taking to ensure that persistent offenders are deterred from taking time off.

Do you speak your prospect’s language?

We all think of typical sales people as being great communicators. We say that they have ‘the gift of the gab’. But what if you are not a born sales person but regularly need to find new clients? Business development expert Richard White discusses one of the areas that can make a big difference on results – how we communicate with our prospects and clients.

The value of a sounding board

In times of Change, people feel much more secure with strong and clear leadership, but they need considered action and decisions from their leaders. The trouble is, with the pace of business today, the pressure has never been higher and consequently there is always a temptation to act just for the sakes of moving things off the pending pile and appearing decisive.

Change specialist Richard Derwent Cooke suggests that sometimes, the best way forward is infact to stand still for a moment a lend some quality time to a spot of good old fashioned conversation.