I’ve lost count of the amount of times someone has called another person ‘lucky’. And that situation happens just as much in sales, as it does in other aspects of life!
Not filed your 2009/10 self-assessment tax return online yet? Well you’re in good company. As of 17th January 2011, over three million people who’d been issued with tax returns to fill in hadn’t filed them yet. Here is, qualified Chartered Accountant, Emily Coltman with a few answers to some of those burning questions you may have, to help you meet that Jan 31st deadline.
Athletes are not the only ones training ahead of London 2012 as today saw the launch of the Technology Lab; a miniature version of the 36 Olympic competition venues, with the IT systems for every sports event and venue being put through a series of tests over 200,000 hours to ensure the Games run smoothly.
Over half of businesses across the UK are unsure of what to expect in 2011. Mid-sized companies are the most bullish. Half declared themselves to be positive about the future, with smaller companies being more confident than large enterprises, with nearly half of SMBs questioned are looking forward to a good year.
At a time when the number of people starting a business is at a record high the small business publisher Brightword Publishing has launched a Start Up Kit to ease the process of going it alone.
Nearly two thirds of UK businesses have admitted they do not provide a good level of support for their employees to volunteer. Despite strong demand from employees to engage more with their local communities, just over a third of business managers said they currently provide a good level of support, such as allocating staff a few hours a month to volunteer.
“We don’t need a contract, let’s do it on a handshake.” How often have you heard that said? What people really mean is “Contracts are expensive, long-winded documents that no-one understands and I will feel handcuffed to you.”
Customer service is a crucial way to differentiate your business and increase its robustness to weather out the current economic uncertainties. Rather than just examining best practice, examine and learn from any examples of poor customer service you experience yourself to stimulate improvements in your own business.
As the new year has arrived many businesses will be taking a fresh look at their operating costs in light of the tough financial conditions that 2010 had to offer, and which show no immediate signs of improving.
On January 4th 2011 the government will increase VAT from 17.5 per cent to 20 per cent. This latest adjustment marks the third change in the last three years and puts further pressure on small and medium sized businesses who are left tasked with yet more paperwork to do.