Customer service is king and rightly so. Gordon Jones, a Chartered Marketer and author of several booklets including Successful Customer Care on a Shoestring, explains why companies are investing so much in it and how it affects each and every of us.
A new international study has found that, while young people in the UK are more ambitious than many of their European counterparts, they need a boost to their self-belief and determination to turn that ambition into success.
Research of small business owners found that over a fifth employ a family member and of these 43% cited the downturn as a reason for recruiting a relative. This was a positive, as nearly all of the 1,000 businesses who took part in the survey move as 94% believe that a family hire benefits their businesses.
It was a case of seizing the moment for Alex Brown, a Business Partner at Clydesdale Bank, as he paid for his lunch at La Lanterna, the Italian restaurant near his home in Tower Bridge, London.
DHL Express, have announced a new partnership with Nectar Business, the UK’s leading business-to-business loyalty programme. The partnership will provide better value for small and medium sized customers who send international parcels and documents. DHL Express is the only courier and logistics company to reward its customers with Nectar points.
Many business owners refuse to face their fears and insecurities – they have a lack of awareness of their own personality, of their strengths and weaknesses, and their impact on others. Ultimately this means they are less able to build an appropriate team around them. This is Mistake Six of the Seven most common ways people kill their business.
Female entrepreneurs could give a much needed boost to the UK economy, a survey published today has found, but no where near as many as their American nieces.
An impressive increase in turnover to more than £1-million, a massive increase in sales, the opening up of new markets and a rise in net profit – it’s every start-up company’s dream, and one which James Caan helped realise for a determined couple.
There are seven common mistakes that people make that can kill their business. Number five is “bringing in the wrong people”. This article looks at how you can avoid this mistake.