Black Friday, if you fail to prepare then prepare to fail

Black Friday: how to prep your customer service teams

Black Friday is fast approaching, the day where bargain hunters across the UK try and grab themselves a great deal before heading into the festive period. According to retail analysts, this year’s Black Friday is set to be the first time UK shoppers spend £1bn in one day , providing retailers with a golden opportunity to maximise sales and profits before the sun sets on 2015.