Top tips for dealing with late customer payments

overdue payment

This Small Business Advice Week, Aamar Aslam, CEO of Funding Invoice, has put together a checklist to help SMEs throughout the late payments process, from pre-empting delayed payment, dealing with it, and preventing it from occurring in the future.

Start as you mean to go on

Stating and agreeing payment terms at the start of any new customer relationship, or a new project with an existing customer, is crucial. SMEs must ensure their payment terms (e.g. 7, 14 or 28 days) are displayed in large, clear font from the first invoice. Not wanting to upset customers through chasing payments is less important than the financial stability of your business.

Send out invoices on time

It may seem like an obvious item to check off the list, but the first step to prompt payment is to send out invoices before the payment is due. In the excitement of working with new customers, administrative tasks such as sending out invoices are not always a priority, and in certain industries, can become lost in the supply chain. Organisation is vital here.



Monitor payment due dates

If an invoice is not paid on the date it is due, it is important to action receipt of the funds due as soon as possible. By allowing invoices to remain unpaid for days, or even weeks after the original due date, SMEs will encourage bad payment habits among their customers, to the detriment of their business.

Involve a third party

If weeks, or even months have gone by without payment from a customer, it is time to look for third party support. This could be an alternative finance firm to provide funds from unpaid invoices in the short term, or a solicitor to demand funds owed are repaid. Some alternative finance firms will chase customers on a business’ behalf as well, so this should be also considered.