As markets develop and products mature customer needs can change. This is a fundamental area for businesses to get right, but how do I start and what are the things to watch out for? A simple beginners guide to help you on your way Marc is an experienced leader with a track record of delivering world class customer and consumer solutions on an international scale, having won three global accolades, he works with an ethical and sustainable stance. He pioneered the ‘making life easier’ management philosophy, one based on clarity, and has coined a ‘renaissance management’ theory, where senior leaders understand clearly the total context in which they operate. As a consultant to some key blue chip businesses Marc is adding value across the globe, he is a fellow of the RSA, a recent DBA graduate and a member of the IOD. His employment and assignment history covers middle and senior leadership roles in global organisations across multiple industries.
Have you ever wondered why some people seem to have a steady stream of ideal clients whilst others are always searching for the next? Have you ever wanted to get the opportunity to meet with your ideal prospect but never yet quite managed it? Most people recognise the importance of referrals as part of an effective customer acquisition programme. This workshop focuses on where to find referrals, particularly the ones right under your nose, and how to build an effective strategy to keep a flow of referrals into your business. Who this is For: This is for anyone who wants to work smarter and not harder. It is also designed to help those who feel they haven’t yet gained enough contacts or require a refresher in the ways to tap into their existing contact network.
With BT looking ever more likely to have its first strike in over quarter of a century if the latest offer isn’t accepted, thousands of businesses could be left without phones or internet during the strike which could take place in August 2010.
Where did you last have a great business conversation? Louise Third has just returned from a working visit to Uganda where she found herself teahcing enterprise skills to students in a remote rural region of the north east. The experience confirmed for her that we really are one big enterprising global community, so tell us about your business conversations in far-flung places.
It was only last week that I was looking at my travels during 2009. They consisted of 1 trip to Dubai, 2 trips to East Coast USA & 1 to the West Coast, 3 trips to South Africa, 2 each to Poland, Germany, Italy & Spain, 1 to Russia and Turkey.
With the freemium revenue model, the most basic service level of a product is free for all, while more sophisticated service levels require users to pay tiered subscription fees based on usage levels.
Employee relations in key performance areas are often neglected in a busy workforce, leaving staff confused and unhappy. We spoke to Haleem Ossman, who has twice won the national Investors in People Award, about the advice that he would give to businesses on how to manage this challenge.
The due diligence process consists of three main parts: screening due diligence, business due diligence, and legal due diligence. Each firm may have a specific process, but typically it involves reviewing the management team, the market potential, the product or service (and the need it meets), and the business model.
For a salesperson, cold calling can present one of the greatest challenges in their day. Get the most out of your cold calls by following these nine steps. And remember that staying positive, being persistent, and listening and adjusting to customer responses are the personal ingredients to help you succeed.
The London Chamber of Commerce and Industry (LCCI) has today launched an online advice surgery staffed by five ‘Business Doctors’ to help cure the most common day to day problems that companies face.