Business owners who have no assistants have to do everything on their own: from facing their clients and partners face-to-face to solving urgent problems and developing new ideas for products.
As all people have only 24 hours in a day, and it cannot be expanded, it is impossible to handle all the daily tasks without helpers.
Thanks to artificial intelligence (AI) innovations, business owners can use chatbots to reduce the levels of stress and be more productive. Auto robots are becoming more and more popular with each new year. They allow being available round-the-clock. Companies that use chatbots show higher levels of productivity.
What Are Chatbots?
First, it is critical to define a chatbot to understand its mission and purposes better. This is a computer program that simulates human conversations. Such communication takes place via messages or voice commands. Chatbots work independently from human operators. That is their main value. The end outcome is meeting the needs of both parties, business, and client.
The program is created based on the answers and feedback from customers as well as entered data. Some of them serve as frequently asked questions (FAQ) sections, while others are smart enough to generate new answers to the customer’s queries.
All the known social messaging platforms use chatbots to be able to respond to each of their users once they submit the request. It prevents them from waiting in lines and irritation. Telegram, Facebook, Twitter – they all have inserted bots. Taking into account that something around 70 million users are using Messenger on an everyday basis, chatbots are the only way to retain them. We will try to find more reasons to use chatbots.
These Smart Programs Rarely Disappoint
Internet connection is the key to success. Chatbots are always connected, and that is why they respond to users immediately. Of course, one should hire qualified developers to come up with the software that will work as expected. Chatbots also cannot sound rude or impolite as they have no emotions, unlike human operators. They have accurate, clear answers to the basic questions that business customers may have.
The primary idea of creating such bots is to provide the best user experience. By 2023, the use of chatbots will reach its peak.
Lower Operational Costs
They say that in 2020, the number of customer communication managed by chatbots will reach the mark of 85%! This piece of news has two sides of the coin. From one side, there will be less irritated clients. On the other side, it means the loss of human labor.
At the same time, many industries promise plenty of new positions, so people who served as client support agents will get the chance to try a better mask on. After all, one of the missions of a chatbot is to delegate secondary tasks to the programs, leaving those that demand most of the efforts to humans. These statistics also show that organizations will significantly cut down cost on personnel.
Accessibility & Diversification
Unlike some special software that requires computers with the recent operating systems on them, chatbots can operate on any device, from mobile phone to tablet. Moreover, they specialize in numerous activities, including weather forecasts, restaurant guides, local taxi maps, support of custom writing services for students, etc. From IBM to Amazon, many world-known companies benefit form installing chatbots on their websites or in their messengers.
Every chatbot is targeted to meet the needs of the audience. Most of these programs contain hidden call-to-actions (CTAs) that allow them to attract and retain clients, expanding a customer base this way. Chatbots also stand for developing more effective marketing & sales strategies. These things help chatbots to attract more users:
- Shopping bits of advice
- Weather forecasts
- Tips for travelers
- Coupons for discounts
- Bonus systems, etc.
Chatbots tend to analyze a customer’s purchase history to create a forecast for further possible actions. Companies may use that data to increase sales. Businesses insert the following tools in their bots to stimulate and motivate newbies as well as returning customers:
- Banners, etc.
At the same time, one should be careful with these things not to distract r even scare off the customers who hate spam. Anyway, ads help to define customer behavior and preferences. The info generated by chatbots is useful for decision-making and problem-solving processes.
Chatbots are the most useful tools when it comes to a busy business. They will make it possible to focus on the core tasks of the company while dealing with secondary activities. When used correctly, these programs cut operational costs, expand customer bases, increase brand awareness, and help to gain higher revenues.