Taking action

Many small business owners will be used to copping flak for addictions to their ‘crackberry’.
The tell tale symtoms are all too common. Exasperated partners railing at post midnight emailing or blackberrys heading for a watery demise in the swimming pool during that longed for summer break.However, the vexed issue of the merits of Blackberrys is truely small fry compared to the grief that could be caused to business owners by the latest internet phenomenon. The explosion in popularity of social networking sites like Facebook, You Tube, Bebo and My Space presents a new potentially very big problem for owner managers to grapple with.

Making up is hard to do

Are you ready for some bad news? Well, it’s inevitable – your business will never be able to keep all of the people it deals with happy all of the time. Darker forces are at work and they will lure customers away from your business to your competitors.
Issues around your customer service may arise and will leave your customers unhappy, whether these are down to computer or human errors. It’s naive to think everything will run smoothly all the time, even when you have the best intentions and provide the best staff training. Let’s face it, everyone, including you, can have an off day.